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Customer Grievance Redressal
Customers are requested to first contact the branch manager of their nearest GlobalPay branch.
If you are not satisfied with the response received at Level 1, you may escalate the matter to our Customer Support team.
If the resolution provided at Level 2 does not meet your expectations, you may escalate your complaint to our Grievance Officer.
Ms. Pushpa Shetty
Unit No. 603, 6th Floor, Wing C, Corporate Avenue, New AK Link Road, Chakala, Opp. Solitaire Corporate Park, Andheri (East), Mumbai - 400093.
If you remain dissatisfied after receiving a response from the Principal Grievance Officer, you may further escalate your complaint to our Principal Nodal Officer.
Mr. Praveen Koppikar
Unit No. 603, 6th Floor, Wing C, Corporate Avenue, New AK Link Road, Chakala, Opp. Solitaire Corporate Park, Andheri (East), Mumbai - 400093.
Address: Centralised Receipt and Processing Centre (CRPC),
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh – 160017
Online Portal: https://cms.rbi.org.in
In case complainants have any queries regarding the RBI Integrated Ombudsman Scheme (RB-IOS) or require any information relating to complaints lodged through the above-mentioned methods, they may contact the RBI Contact Centre at the toll-free number 14448, available 24x7 in Hindi, English and nine regional languages (Bengali, Gujarati, Kannada, Odia, Malayalam, Marathi, Punjabi, Tamil and Telugu).
If the resolution provided by WSFx Global Pay Ltd. does not meet your expectations, or if your complaint is not resolved at the WSFx Global Pay Ltd. level within one month, you may approach the RBI Integrated Ombudsman.
