i. Click on “Initiate Video-KYC” in the profile tab on the GlobalPay App.
ii. Click on the link to complete your Offline Aadhaar verification.
iii. Enter your Aadhaar card number and enter the security code provided.
iv. Generate a one-time password (OTP).
v. Create a “Share Code” for your offline e-KYC and remember it as you will need it to
unlock your zip/xml file.
vi. Enter your OTP and download your Aadhaar Zip/Xml file.
vii. Go on to the GlobalPay App and check the text box and click on “Proceed Now”
to schedule a video-KYC call.
viii. Click on “Start” to initiate your video-KYC process.
ix. Click “Offline Aadhaar” under proof of identity and click on the “Start” button to proceed
x. Select the file i.e. Zip/XML and upload the same. Enter the “Share Code” and click on “Extract”
xi. Your ‘Proof of Identity’ as per your “Offline Aadhaar details” will now be displayed.
Please check your details and click on “Next Step” to proceed.
xii. In the next step, enter your PAN number to fetch the details. Please check your details and
click on “Next Step” to proceed.
xiii. Read and accept the declaration & proceed for your one-time video-KYC call.
xiv. Please ensure, your Location, Audio, Video, Internet/Wi-Fi connection is on at all times
during the video-call. Please note, you will need to allow and enable these options on your
device.
xv. An approximate wait time and your number in que will be visible for your information.
xvi. Once you are connected our representative will ask you to display your PAN Card and ask
you few questions to confirm your identity. Also, please note, the service executive will
capture your image and pan card live on the call.
xvii. Once our internal team verifies your KYC documents your Video-KYC status will change
to “Completed” under the Profile Tab. Post which you can start transacting on the
GlobalPay App.
xviii. Our Service executive will be picking up the physical transactional documents from your
home address/office address.