[ { "srNo": "1", "topic": "What makes Xplorer different from regular forex or prepaid cards?", "description": "Xplorer is India’s first prepaid metal global card built on a Pay-Per-Use Freedom model. No tiers, no badges, no hidden charges, only freedom to use services on your terms." }, { "srNo": "2", "topic": "How is the Xplorer card designed? Is it really made of metal?", "description": "The Xplorer Card is crafted from 18g stainless steel with a brushed matte finish, fingerprint-resistant surface, and precision engraving. At just 0.3 mm ultra-slim thickness, it is both lightweight and durable, designed as a true lifestyle statement." }, { "srNo": "3", "topic": "What is the Pay-Per-Use Freedom model, and how does it benefit me?", "description": "Unlike traditional cards with bundled or unused services, you only pay for what you use. For example, spa, golf, or lounge access is charged only when availed, no mandatory packages or annual fees." }, { "srNo": "4", "topic": "Can I use Xplorer for both international and domestic transactions?", "description": "The Xplorer Card can be used only for international transactions." }, { "srNo": "5", "topic": "Does Xplorer charge a cross-currency fee?", "description": "There is no cross-currency fee on the Xplorer card." }, { "srNo": "6", "topic": "Are there any load or reload fees for topping up the card?", "description": "No, there are no load/reload fees." }, { "srNo": "7", "topic": "What does “zero-cost cashout” mean?", "description": "It means you can withdraw your unused forex balance back into INR without any additional charges." }, { "srNo": "8", "topic": "Are there any hidden charges with Xplorer?", "description": "No, there are no hidden charges with Xplorer." }, { "srNo": "9", "topic": "Do I have to pay an annual membership fee or subscription fee?", "description": "No. Xplorer is currently running as an invite-only program, and there is no annual or subscription fee during this phase. The card’s MRP is ₹9,999, but your invite secures you zero card fee access for early members." }, { "srNo": "10", "topic": "How many currencies does the Xplorer multi-currency wallet support?", "description": "Xplorer supports 30 currencies: USD, GBP, EUR, CHF, CAD, AUD, SGD, HKD, THB, AED, SAR, ZAR, NZD, SEK, NOK, JPY, DKK, MYR, IDR, TRY, QAR, VND, CNY, KWD, OMR, KRW, PHP, GRL, AZN, and ILS." }, { "srNo": "11", "topic": "Can I switch between currencies instantly?", "description": "Yes, with zero-cost wallet-to-wallet transfers." }, { "srNo": "12", "topic": "What happens if I run out of balance in one currency?", "description": "You can reload anytime and anywhere from our app." }, { "srNo": "13", "topic": "What kind of airport benefits can I access with Xplorer?", "description": "Global Airport lounge access, Airport transit hotels, Visa at doorstep services & visa lounges, Global eSIM connectivity, Excess baggage support & baggage wrapping." }, { "srNo": "14", "topic": "How does Pay-Per-Use work for lounges, spas, or golf clubs?", "description": "Simply choose the service you want and pay only when you use it. There are no mandatory costs for packages." }, { "srNo": "15", "topic": "Does Xplorer include a global eSIM for connectivity while traveling?", "description": "Yes, Xplorer includes a global eSIM for seamless connectivity while traveling." }, { "srNo": "16", "topic": "What luxury experiences are available (spas, valet, dining, golf, clubs)?", "description": "Valet parking, spa indulgences, curated dining, coffee at partner outlets, golf access, global clubs, and premium lounges." }, { "srNo": "17", "topic": "Do I get complimentary services, or are they always pay-per-use?", "description": "As part of your Xplorer kit, you receive 4 complimentary global lounge passes per year, along with a Global SIM. These lounge passes expire at the end of the year if unused. All additional services follow the Pay-Per-Use model." }, { "srNo": "18", "topic": "Can I book services like a visa at the doorstep or transit hotels directly through the card?", "description": "Yes, you can book services like visa assistance, lounges, and hotels through the Xplorer Card." }, { "srNo": "19", "topic": "Who is eligible to apply for the Xplorer card?", "description": "Everyone can apply but current it is only on invite only program where we will review the application and accept or reject accordingly." }, { "srNo": "20", "topic": "What documents are required for KYC verification?", "description": "You will need a valid PAN card, a Passport, and address proof for KYC compliance." }, { "srNo": "21", "topic": "How do I apply for Xplorer?", "description": "Click Register Now to join the waitlist. Approved applicants will be invited." }, { "srNo": "22", "topic": "How long does it take to get my card after approval from the team?", "description": "Within 7 working days of approval, the card will be couriered to you." }, { "srNo": "23", "topic": "Can non-resident Indians (NRIs) or foreign nationals apply?", "description": "Currently, Xplorer is issued only to Indian residents. NRIs and foreign nationals are not eligible." }, { "srNo": "24", "topic": "How safe is Xplorer for international usage?", "description": "In addition to GlobalPay’s RBI-compliant security, the card comes with EMV chip + NFC technology for secure, contactless transactions worldwide." }, { "srNo": "25", "topic": "What should I do if my card is lost or stolen abroad?", "description": "block the card immediately from card management in our GlobalPay app and contact immediate on our 24/7 customer care." }, { "srNo": "26", "topic": "Does Xplorer come with fraud protection or insurance?", "description": "Yes, Xplorer comes with fraud protection, and add-on travel insurance is available." }, { "srNo": "27", "topic": "How do I contact Help & Support while traveling overseas?", "description": "You can reach out to Customersupport@wsfxglobalpay.com" }, { "srNo": "28", "topic": "Is 24/7 customer support available?", "description": "Yes, Customer support is available 24/7." }, { "srNo": "29", "topic": "Is there a mobile app to manage my Xplorer card?", "description": "Yes, the GlobalPay app lets you load/reload, switch currencies, track expenses, book services, and access privileges." }, { "srNo": "30", "topic": "Can I set spending limits or freeze my card instantly?", "description": "Yes, through the GlobalPay app, you can control limits, load/reload your card." }, { "srNo": "31", "topic": "Do I receive real-time transaction alerts?", "description": "Yes, you will receive instant notifications for every transaction, keeping you in full control of your spending." }, { "srNo": "32", "topic": "Where can I use the Xplorer card?", "description": "Xplorer Global Card is globally accepted in 180+ countries, at 100M+ outlets, online, and across ATMs." }, { "srNo": "33", "topic": "Can I withdraw cash from ATMs worldwide?", "description": "Yes, Xplorer allows ATM withdrawals across the globe with zero withdrawal fees." }, { "srNo": "34", "topic": "Does Xplorer have a referral program?", "description": "Yes, you can invite friends to join Xplorer through our referral program. Both you and your friend earn exclusive lifestyle and travel rewards." }, { "srNo": "35", "topic": "Are there any rewards for using the Xplorer card?", "description": "Instead of chasing points or tiers, Xplorer gives you pay-per-use lifestyle privileges and curated experiences tailored to your journey." }, { "srNo": "36", "topic": "What is the maximum balance I can load on my Xplorer card?", "description": "You can load multiple currencies freely, subject to the USD 250,000 annual limit under RBI's LRS, which covers all outward remittances, including forex card loads." }, { "srNo": "37", "topic": "How long is the Xplorer card valid?", "description": "The card is valid for 5 years from the date of issue and can be renewed seamlessly." } ]