[
    {
      "srNo": "1",
      "topic": "What is the Uni-Z Digital Card?",
      "description": "The Uni-Z Digital Card is thoughtfully designed to make your Education related payments  hassle-free by replacing Multiple Payment methods.. Accepted at over VISA online merchants, this prepaid multicurrency card is app-enabled and supports 12 key international currencies: USD, GBP, EUR, CHF, CAD, AUD, SGD, HKD, THB, AED, SAR, and ZAR."
    },
    {
      "srNo": "2",
      "topic": "What makes the Uni-Z Digital Card unique?",
      "description": "\u2022 12 Key International Currencies\n\u2022 Reload anytime\n\u2022 App-enabled card management\n\u2022 Not linked to your bank account\n\u2022 Accepted at VISA online merchants worldwide\n\u2022 24/7 customer support\n\u2022 Instant transaction alerts via SMS and email\n\u2022 3D Secure authentication for online payments\n\u2022 Card Insurance Coverage up to ₹5 Lakhs"
    },
    {
      "srNo": "3",
      "topic": "Where can I get the Uni-Z Digital Card?",
      "description": "You can purchase the card through the GlobalPay Pan india branches network. Once the funds are received, the card will be activated within 24 business hours. Please click here  to locate a GlobalPay Branch."
    },
    {
      "srNo": "4",
      "topic": "What is the validity of the card?",
      "description": "The card is valid for five years."
    },
    {
      "srNo": "5",
      "topic": "Is there a minimum amount to load on the card?",
      "description": "No strict minimum amount is required."
    },
    {
      "srNo": "6",
      "topic": "What is the maximum limit for forex loading?",
      "description": "You can load up to USD 250,000 equivalent annually under the Liberalized Remittance Scheme (LRS), However the card can be loaded to the extent of payments required for Visa Application Fee (Govt. Portals Only), OSHC (Overseas Student Health Cover),University Application Fees, SEVIS Fees (U.S. Government), University Security / Caution Deposit Medical Insurance (Non OSHC ) living expenses/accommodation and Tuition Fees University/College Tuition Fees prior to travel."
    },
    {
      "srNo": "7",
      "topic": "What documents are required to apply?",
      "description": "\u2022 Signed application form\n\u2022 Self-attested valid passport copy\n\u2022 Self-attested PAN copy\n\u2022 Additional address proof, if required\n\u2022 Payment Supporting Document: Bank transfer slip or account debit confirmation from the student’s/parent’s bank account (cash not permitted).\n\u2022 University Admission Proof: Offer Letter or I-20 / Conditional Admission Letter / Application Acknowledgement."
    },
    {
      "srNo": "8",
      "topic": "What currency can be loaded?",
      "description": "The card can be loaded with 12 International currencies USD, GBP, EUR, CHF, CAD, AUD, SGD, HKD, THB, AED, SAR, and ZAR."
    },
    {
      "srNo": "9",
      "topic": "How do I know when my card is ready for use?",
      "description": "You will receive an activation email and SMS. You can check your balance and transactions via the GlobalPay App/Portal."
    },
    {
      "srNo": "10",
      "topic": "Will I be charged cross-conversion Mark-up?",
      "description": "Yes, 2% of transaction amount will be charged is transaction currency is different from the wallet currency."
    },
    {
      "srNo": "11",
      "topic": "Are there any usage restrictions?",
      "description": "Yes, you cannot use the card in India, Nepal, Bhutan, or in countries on the FATF blacklist or certain grey-listed countries such as Iran, North Korea, Myanmar, Democratic Republic of the Congo, Burma, Pakistan and Syria. Additionally this card can only be used for Visa Application Fee (Govt. Portals Only), OSHC (Overseas Student Health Cover), University Application Fees, SEVIS Fees (U.S. Government), University Security / Caution Deposit Medical Insurance (Non OSHC) living expenses/accommodation and Tuition Fees University/College Tuition Fees prior to travel."
    },
    {
      "srNo": "12",
      "topic": "What are the limits for using the Uni-Z Digital Card?",
      "description": "\u2022 Maximum Daily E-commerce Transaction Limit: USD 10,000 or equivalent other currencies.\n\u2022 Maximum Per Transaction Loading Limit: USD 25,000 or equivalent in other currencies."
    },
   
    {
      "srNo": "13",
      "topic": "Can the card be reloaded?",
      "description": "Yes, you can reload your card by reaching out to GlobalPay Branches."
    },
    {
      "srNo": "14",
      "topic": "How can I secure online transactions?",
      "description": "Ensure E-commerce Transactions is enabled in the app. Use your card details, PIN, and OTP to secure online transactions."
    },
    {
      "srNo": "15",
      "topic": "How do I manage transaction limits?",
      "description": "You can set daily limits for online transactions through the GlobalPay App/Portal."
    },
    {
      "srNo": "16",
      "topic": "How can I enable or disable transaction modes?",
      "description": "Log in to the GlobalPay App/Portal, go to “Manage Card,” and toggle the switch to enable or disable Online transactions."
    },
    {
      "srNo": "17",
      "topic": "How can I know if my transaction was successful?",
      "description": "Check the “Statement” section in the GlobalPay Portal/App for transaction history. You will also receive an SMS or email notification."
    },
    {
      "srNo": "18",
      "topic": "How can I dispute a transaction?",
      "description": "Yes, if you notice an unauthorized transaction, you should immediately block your card through the GlobalPay App /Portal and contact GlobalPay customer support. You can raise a dispute for investigation, and GlobalPay will review and respond within 90 days."
    },
    {
      "srNo": "19",
      "topic": "How do I get a refund for unused card balance?",
      "description": "Visit a GlobalPay branch or place card encashment request through the GlobalPay App/Portal. Refunds typically take 2-3 working days."
    },
    {
      "srNo": "20",
      "topic": "What insurance coverage is available?",
      "description": "Coverage for lost or stolen cards is up to INR 5,00,000. Click here to know more."
    },
    {
      "srNo": "21",
      "topic": "How long does it take to get a refund for unused funds?",
      "description": "Refunds are processed within 2-3 working days, with delays possible due todiscrepancies."
    },
    {
      "srNo": "22",
      "topic": "What should I do if my Uni-Z Digital Card expires but there’s unspent money?",
      "description": "Visit a GlobalPay branch for a refund or request a replacement card to continue using the balance. You can also raise a refund request via the GlobalPay App or by contacting customer support."
    },
    {
      "srNo": "23",
      "topic": "Will GlobalPay refund fraud-related losses?",
      "description": "GlobalPay Processes refunds as per the policy for fraud related losses or involvement in the scam is proven. Click here  for detailed insurance policy."
    },
    {
      "srNo": "24",
      "topic": "What is the maximum time for resolving unauthorized transactions?",
      "description": "GlobalPay responds within 24 hours, with a resolution or refund within 90 days. It may take more time if there is any discrepancy."
    },
    {
      "srNo": "25",
      "topic": "Can I view my transaction history?",
      "description": "Yes, you can view up to 6 months of transaction history via the GlobalPay App/Portal. For older records, contact customer support."
    },
    {
      "srNo": "26",
      "topic": "How do I close my Uni-Z Digital Card account?",
      "description": "Visit a GlobalPay branch or contact customer support. Any remaining balance will be refunded within 2-3 business days."
    }
   
  ]