[ { "srNo": "1", "topic": "What is the Student Forex Card?", "description": "The Student Forex Card is a USD denominated prepaid forex card that can be used globally at over 100 million VISA merchant outlets and e-commerce websites. It comes with Zero cross- currency fee, zero load/reload fee, and zero annual maintenance fee for easy foreign currency transactions." }, { "srNo": "2", "topic": "What makes the Student Forex Card unique?", "description": "\u2022 Zero Cross-Currency Fees\n\u2022 Reload Card Anytime/Anywhere\n\u2022 Tap and Pay\n\u2022 App Enabled Card Management\n\u2022 Chip and PIN protected\n\u2022 Real Time Transaction Alerts\n\u2022 Card Insurance Coverage Up to 5 Lac\n\u2022 Surcharge Free Withdrawals at AllPoint\n\u2022 Not Linked to Your Bank Account\n\u2022 Free ISIC Card\n\u2022 Global eSIM \n\u2022 International Lounge Access \n\u2022 Travel Insurance" }, { "srNo": "3", "topic": "Where can I get the Student Forex Card?", "description": "You can purchase the card through the GlobalPay App/Portal or at 21 branches in India. Once the funds are received, the card will be activated within 24 business hours. " }, { "srNo": "4", "topic": "What conversion rates apply when purchasing the card?", "description": "The card is purchased at the exchange rate offered by GlobalPay on the day of the transaction. Refunds are processed using the prevailing rate at the time." }, { "srNo": "5", "topic": "What is the validity of the card?", "description": "The card is valid for five years, with the expiration date printed on the student forex card." }, { "srNo": "6", "topic": "Is there a minimum amount to load on the card?", "description": "No minimum amount is required, but you should load enough USD to cover your travel needs." }, { "srNo": "7", "topic": "What is the maximum limit for forex loading?", "description": "You can load up to USD 250,000 annually under the Liberalized Remittance Scheme (LRS), with a per-transaction limit of USD 25,000." }, { "srNo": "8", "topic": " What documents are required to apply for a student forex card?", "description": "\u2022 Signed application form\n\u2022 Self-attested valid passport copy\n\u2022 Copy of confirmed air ticket\n\u2022 Valid visa copy\n\u2022 Self-attested PAN copy\n\u2022 Additional address proof, if required \n\u2022 Proof of travel purpose (business, study, etc.)" }, { "srNo": "9", "topic": "What currency can be loaded?", "description": "The card supports USD, providing global acceptance with zero cross currency fee." }, { "srNo": "10", "topic": "How do I know when my card is ready for use?", "description": "You will receive an activation email and SMS. You can check your balance and transactions via the GlobalPay App/Portal." }, { "srNo": "11", "topic": "Can the card be used for multiple trips?", "description": "Yes, the card can be used for multiple trips during its five-year validity. " }, { "srNo": "12", "topic": "Will I be charged cross-conversion fees in multiple countries?", "description": "No, the card can be used in multiple countries without cross-currency conversion fees." }, { "srNo": "13", "topic": "Are there any usage restrictions on the student forex card?", "description": "Yes, you cannot use the student forex card in India, Nepal, Bhutan, or in countries on the FATF blacklist or certain grey-listed countries. Additionally, the student forex card cannot be used in countries under economic sanctions such as Cuba, Iran, North Korea, Myanmar, Sudan, and Syria." }, { "srNo": "14", "topic": "Which ATMs accept the Student Forex Card?", "description": "The student forex card is accepted in over 180 countries and at Visa-enabled stores, restaurants, websites, and ATMs." }, { "srNo": "15", "topic": "What are the fees and charges* for the Student Forex Card?", "description": "For an updated schedule of fees . \n\u2022 Issuance Fee: Nil\n\u2022 Reload Fee: Nil\n\u2022 Cash Withdrawal Fees**: $2 per transaction\n\u2022 Cross Currency (Markup Fee): Nil\n\u2022 Cash Advance / Disbursement Fee: 0.5% of the transaction amount\n\u2022 Balance Enquiry Fee at ATM: $0.50 per transaction\n\u2022 Card replacement Fee: International Locations - INR 2500; Indian Locations – Nil \n\n Govt Taxes as applicable will be charged additionally Additional fees for ATM transactions may be levied by the bank owning the overseas ATM used for the transaction." }, { "srNo": "16", "topic": "What are the limits for using the Student Forex Card?", "description": "\u2022 Maximum Daily Purchase Limit (POS/E-commerce/Cash Advance/Cash @ POS): USD 10,000 \n\u2022 Maximum Daily ATM Withdrawal Limit*: USD 1,500 \n\u2022 Maximum Per Transaction Loading Limit: USD 25,000\n\u2022 Maximum Per Transaction Contactless Payment Limit: USD 65 \n\n Daily limits set on your GlobalPay Student Pay Card is the higher limit, however foreign ATMs may have their own per transaction limit depending upon their service providing bank or regulatory authorities. You are requested to check the same in the ATM premise before usage. In such cases, the lower limits will apply. Please visit wsfxglobalpay.com for update limits. \n\n You can set daily limits for ATM, POS, or online transactions through the GlobalPay App/Portal. Log in to the GlobalPay App/Portal, go to Manage Card, and toggle the switch to enable or disable ATM, POS, online, or international transactions. You can restrict spending on your student forex card by setting limits via the app for enhanced control." }, { "srNo": "17", "topic": "Can the Forex Card be reloaded while travelling?", "description": "Yes, you can reload your Student Forex card via the GlobalPay App/Portal." }, { "srNo": "18", "topic": "How do I use the forex card at ATMs or merchant outlets?", "description": "Insert the card into POS terminals or tap for contactless payments. For ATMs, select “Checking/Current” or “Credit” as the account type." }, { "srNo": "19", "topic": "Can the card be used for contactless payments, online payments, and subscriptions?", "description": "Yes, you can make contactless payments up to USD 65. For larger transactions, you will need to enter your PIN. \n\n Ensure “International/E-commerce Transactions” is enabled in the app. Use your card details, PIN, and OTP to secure online transactions. \n\n Check the “Statement” section in the GlobalPay Portal/App for transaction history. You will also receive an SMS or email notification. \n It is fully e-commerce ready. Use it for international subscriptions, flight bookings, and online purchases." }, { "srNo": "20", "topic": "What if I forget my PIN?", "description": "You can reset your PIN via the GlobalPay App/Portal or by contacting customer support." }, { "srNo": "21", "topic": "How can I secure online transactions?", "description": "Ensure “International/E-commerce Transactions” is enabled in the app. Use your card details, PIN, and OTP to secure online transactions." }, { "srNo": "22", "topic": "What should I do if my card is lost or stolen?", "description": "Immediately block your card through the GlobalPay App/Portal or contact customer support at 1800 267 3899 or email customersupport@wsfxglobalpay.com. Report unauthorized transactions to the police" }, { "srNo": "23", "topic": "Can I transfer funds from the card to an overseas bank account?", "description": "Yes, transfers are possible via POS at foreign bank branches, subject to fees." }, { "srNo": "24", "topic": "How can I enable or disable transaction modes?", "description": "Log in to the GlobalPay App/Portal, go to “Manage Card,” and toggle the switch to enable or disable ATM, POS, online, or international transactions." }, { "srNo": "25", "topic": "How can I know if my transaction was successful?", "description": "Check the “Statement” section in the GlobalPay Portal/App for transaction history. You will also receive an SMS or email notification." }, { "srNo": "26", "topic": "What is Dynamic Currency Conversion (DCC)?", "description": "DCC is when foreign ATMs or merchants charge in INR, leading to high conversion fees." }, { "srNo": "27", "topic": "What is pre-authorization?", "description": "Pre-authorization occurs when hotels or car rentals block funds on your forex card. Avoid using your forex card for this or ensure the block is cancelled when settling the bill." }, { "srNo": "28", "topic": "How can I dispute a transaction?", "description": "Yes, if you notice an unauthorized transaction, you should immediately block your card through the GlobalPay App/Portal and contact customer support at 1800 267 3899 or email customersupport@wsfxglobalpay.com. You can raise a dispute for investigation, and Globalpay will review and respond within 90 days." }, { "srNo": "29", "topic": "How do I get a refund for unused card balance?", "description": "Visit a GlobalPay branch or place card encashment requests through the GlobalPay App/Portal. Refunds typically take 2-3 working days." }, { "srNo": "30", "topic": "What insurance coverage is available and will GlobalPay refund fraud-related losses?", "description": "Coverage for lost or stolen cards is up to INR 5,00,000. \n GlobalPay refunds money lost to fraud unless negligence or involvement in the scam is proven. Refunds are processed as per the insurance policy." }, { "srNo": "31", "topic": "Can I keep foreign currency on the card after returning to India?", "description": "Yes, but balances over USD 2,000 must be surrendered within 180 days as per RBI regulations." }, { "srNo": "32", "topic": "How long does it take to get a refund for unused funds?", "description": "Refunds are processed within 2-3 working days, with delays possible due to discrepancies." }, { "srNo": "33", "topic": "What should I do if my Student Forex Card expires but there’s unspent money? ", "description": "Visit GlobalPay branch network for a refund or request a replacement card to continue using the balance. You can also raise a refund or replacement request via the GlobalPay App or by contacting customer support at 1800 267 3899 or email customersupport@wsfxglobalpay.com." }, { "srNo": "34", "topic": "Will GlobalPay refund fraud-related losses?", "description": "GlobalPay refunds money lost to fraud unless negligence or involvement in the scam is proven.Refunds are processed as per the insurance policy." }, { "srNo": "35", "topic": "What happens if there’s an ATM error while withdrawing cash abroad?", "description": "If there’s an ATM error (e.g., if the ATM dispenses the wrong amount or fails to dispense cash), please check if the amount has been debited from your card. If it has, contact GlobalPay customer support immediately with the ATM location and transaction details to initiate a dispute." }, { "srNo": "36", "topic": "What is the maximum time for resolving unauthorized transactions?", "description": "GlobalPay responds within 24 hours, with a resolution or refund within 90 days." }, { "srNo": "37", "topic": "Can I view my transaction history?", "description": "Yes, you can view up to 6 months of transaction history via the GlobalPay App/Portal. For older records, contact customer support at 1800 267 3899 or email customersupport@wsfxglobalpay.com." }, { "srNo": "38", "topic": "How do I close my Student Forex Card account?", "description": "Visit a GlobalPay branch or contact customer support at 1800 267 3899 or email customersupport@wsfxglobalpay.com. Any remaining balance will be refunded within 2-3 business days." } ]