[ { "srNo": "1", "topic": "What is the GlobalPay Multi-Currency Card?", "description": "The GlobalPay Multi-Currency Forex Card is designed to make your travel seamless, secure, and hassle-free. Accepted worldwide, this prepaid VISA card is app-enabled and supports 30 international currencies: USD, GBP, EUR, CHF, CAD, AUD, SGD, HKD, THB, AED, SAR, ZAR, NZD, SEK, NOK, JPY, DKK, MYR, IDR, TRY, QAR, VND, CNY, KWD, OMR, KRW, PHP, GRL, AZN, and ILS." }, { "srNo": "2", "topic": "What makes the GlobalPay Multi-Currency Card unique?", "description": "\u2022 Supports 30 international currencies \n\u2022 Allows you to reload funds instantly through the App or the Web Portal; anytime, anywhere\n\u2022 Offers emergency cash access during travel\n\u2022 Lets you manage your card fully through the app — from locking to checking balances\n\u2022 Functions as a prepaid card not linked to your personal bank account for added safety\n\u2022 Enables quick, secure tap-and-pay transactions at contactless-enabled terminals\n\u2022 Accepted globally at all VISA merchant outlets, ATMs, and online platforms\n\u2022 Backed by 24/7 customer support for assistance during your travels\n\u2022 Sends instant SMS and email alerts for every transaction for easy expense tracking\n\u2022 Includes complimentary insurance coverage up to ₹5 Lakhs against fraud or misuse" }, { "srNo": "3", "topic": "Where can I get the GlobalPay Multi-Currency Card?", "description": "You can purchase the card through the GlobalPay App, web portal, or by visiting any of our 21 branches. The card will be activated within 24 business hours once the payment is received." }, { "srNo": "4", "topic": "What is the validity of the card?", "description": "The card is valid for five years, with the expiration date printed on the card." }, { "srNo": "5", "topic": "Is there a minimum amount to load on the card?", "description": "There's no minimum load requirement, but it's recommended to load an amount that comfortably covers your travel expenses." }, { "srNo": "6", "topic": "What is the maximum limit for forex loading?", "description": "You can load up to USD 250,000 equivalent per financial year under the Liberalized Remittance Scheme (LRS), with a per-transaction limit of USD 25,000 or its equivalent in other currencies." }, { "srNo": "7", "topic": "What documents are required to apply?", "description": "\u2022 Signed card application form\n\u2022 Self-attested copy of a valid passport\n\u2022 Copy of confirmed air ticket\n\u2022 Valid visa copy\n\u2022 Self-attested copy of PAN card\n\u2022 Additional address proof, if required\n\u2022 Document supporting purpose of travel (e.g., business, education, etc.)" }, { "srNo": "8", "topic": "What currency can be loaded?", "description": "\u2022 USD - United States Dollar (United States) \n\u2022 GBP - British Pound Sterling (United Kingdom) \n\u2022 EUR - Euro (Eurozone countries like Germany, France, Italy, etc.) \n\u2022 CHF - Swiss Franc (Switzerland) \n\u2022 CAD - Canadian Dollar (Canada) \n\u2022 AUD - Australian Dollar (Australia) \n\u2022 SGD - Singapore Dollar (Singapore) \n\u2022 HKD - Hong Kong Dollar (Hong Kong) \n\u2022 THB - Thai Baht (Thailand) \n\u2022 AED - United Arab Emirates Dirham (United Arab Emirates) \n\u2022 SAR - Saudi Riyal (Saudi Arabia) \n\u2022 ZAR - South African Rand (South Africa) \n\u2022 NZD - New Zealand Dollar (New Zealand) \n\u2022 SEK - Swedish Krona (Sweden) \n\u2022 NOK - Norwegian Krone (Norway) \n\u2022 JPY - Japanese Yen (Japan) \n\u2022 DKK - Danish Krone (Denmark) \n\u2022 MYR - Malaysian Ringgit (Malaysia) \n\u2022 IDR - Indonesian Rupiah (Indonesia) \n\u2022 TRY - Turkish Lira (Turkey) \n\u2022 QAR - Qatari Riyal (Qatar) \n\u2022 VND - Vietnamese Dong (Vietnam) \n\u2022 CNY - Chinese Yuan (China) \n\u2022 KWD - Kuwaiti Dinar (Kuwait) \n\u2022 OMR - Omani Rial (Oman) \n\u2022 KRW - South Korean Won (South Korea) \n\u2022 PHP - Philippine Peso (Philippines) \n\u2022 GEL - Georgian Lari (Georgia) \n\u2022 AZN - Azerbaijani Manat (Azerbaijan) \n\u2022 ILS - Israeli New Shekel (Israel)" }, { "srNo": "9", "topic": "How do I know when my card is ready for use?", "description": "You will receive an activation email and SMS. You can also check your balance and transactions via the GlobalPay App or the Web Portal." }, { "srNo": "10", "topic": "How can I set the ATM PIN for my Forex Card?", "description": "You can set/reset ATM PIN via the GlobalPay App or Web Portal after successfully linking your card." }, { "srNo": "11", "topic": "Can the card be used for multiple trips?", "description": "Yes, the card can be used for multiple trips during its five-year validity." }, { "srNo": "12", "topic": "Will I be charged cross-conversion mark-up in multiple countries?", "description": "Yes, a 2% fee will be charged on the transaction amount if the transaction currency differs from the wallet currency." }, { "srNo": "13", "topic": "Are there any usage restrictions?", "description": "Yes, you cannot use the card in India, Nepal, Bhutan, or in countries on the FATF blacklist or certain grey-listed countries such as Iran, North Korea, Myanmar, Democratic Republic of the Congo, Burma, Pakistan and Syria." }, { "srNo": "14", "topic": "Which ATMs accept the GlobalPay Multi-Currency Card?", "description": "Any overseas ATMs displaying the VISA logo will accept the card." }, { "srNo": "15", "topic": "What are the fees and charges* for the GlobalPay Multi-Currency Card?", "description": "\u2022 Issuance Fee: Nil\n\u2022 Reload Fee: Nil\n\u2022 Cross Currency Fee (Mark-up Fee): 2% of the transaction Amount\n\u2022 Cash Advance / Cash Disbursement Fee: 2% of the transaction Amount\n\u2022 Wallet to Wallet Transfer Fee: 2% of the transaction Amount\n\u2022 Inactivity Fee: NIL\n\u2022 Card Replacement Fee: International Locations - INR 2500; Indian Locations – Nil\n\nATM Cash Withdrawal Fee per transaction\nUSD - 2\nGBP - 1.5\nEUR - 1.75\nCAD - 2.5\nAUD - 2.5\nSGD - 2.75\nAED - 7.5\nSAR - 7.5\nTHB - 65\nCHF - 2\nHKD - 15\nZAR - 28\nNZD - 2.75\nJPY - 250\nSEK - 15\nDKK - 11\nMYR - 8.5\nIDR - 33962\nTRY - 90\nQAR - 7.5\nVND - 52600\nCNY - 14\nKWD - 0.6\nOMR - 0.7\nKRW - 2400\nNOK - 12.5\nPHP - 120\nGEL - 5.5\nAZN - 3.5\nILS - 6.5\n\nBalance Enquiry Fee at ATM\nUSD - 0.5\nGBP - 0.5\nEUR - 0.5\nCAD - 0.75\nAUD - 0.75\nSGD - 0.75\nAED - 2\nSAR - 2\nTHB - 16\nCHF - 0.5\nHKD - 4\nZAR - 7\nNZD - 0.75\nJPY - 60\nSEK - 4\nDKK - 2.75\nMYR - 2\nIDR - 8500\nTRY - 22\nQAR - 1.8\nVND - 13150\nCNY - 3.48\nKWD - 0.15\nOMR - 0.25\nKRW - 600\nNOK - 3.25\nPHP - 30\nGEL - 1.5\nAZN - 0.85\nILS - 1.6\n\n* Govt Taxes as applicable will be charged additionally" }, { "srNo": "16", "topic": "What are the limits for using the GlobalPay Multi-Currency Card?", "description": "\u2022 Maximum Daily Purchase Limit (POS/E-commerce/Cash Advance/Cash @ POS): USD 10,000 or equivalent other currencies.\n\u2022 Maximum Daily ATM Withdrawal Limit*: USD 1,500 or equivalent in other currencies\n\u2022 Maximum Per Transaction Loading Limit: USD 25,000 or equivalent in other currencies\n\u2022 Maximum Per Transaction Contactless Payment Limit: USD 65 or equivalent in other currencies\n\n*Daily limits set on your GlobalPay Multi-Currency Card is the higher limit, however foreign ATMs may have their own per transaction limit depending upon their service providing bank or regulatory authorities. You are requested to check the same in the ATM premise before usage. In such cases, the lower limits will apply. Please visit www.wsfx.in for update limits." }, { "srNo": "17", "topic": "Can the card be reloaded?", "description": "Yes, you can reload your card via the GlobalPay App or Web Portal or at any GlobalPay branch in India." }, { "srNo": "18", "topic": "How do I use the card at ATMs or merchant outlets?", "description": "Insert the card into POS terminals or tap for contactless payments. For ATMs, select 'Checking/Current' or 'Credit' as the account type." }, { "srNo": "19", "topic": "Can the card be used for contactless payments?", "description": "Yes, you can make contactless payments up to USD 65 or equivalent in other currency. For larger transactions, you will need to enter your PIN." }, { "srNo": "20", "topic": "What if I forget my PIN?", "description": "You can reset your PIN via the GlobalPay App or Web Portal. You can also do so by contacting our customer support team at +91 8976707222 or write to customersupport@wsfxglobalpay.com" }, { "srNo": "21", "topic": "How can I secure online transactions?", "description": "Make sure the “International/E-commerce Transactions” setting is enabled in the app. Use your card details, PIN, and OTP to complete online transactions securely." }, { "srNo": "22", "topic": "What should I do if my card is lost or stolen?", "description": "Immediately lock your card through the GlobalPay App or the Web Portal and contact customer support. Report unauthorized transactions to the police and inform customer care team at +91 8976707222 or write to customersupport@wsfxglobalpay.com" }, { "srNo": "23", "topic": "Can I transfer funds from the card to an overseas bank account?", "description": "Yes, transfers are possible via POS at foreign bank branches, subject to fees." }, { "srNo": "24", "topic": "How do I manage transaction limits?", "description": "You can set daily limits for ATM, POS, or online transactions through the GlobalPay App or the Web Portal." }, { "srNo": "25", "topic": "How can I enable or disable transaction modes?", "description": "Log in to the GlobalPay App or the Web Portal, go to 'Manage Card,' and toggle the switch to enable or disable ATM, POS, online, or international transactions." }, { "srNo": "26", "topic": "How can I know if my transaction was successful?", "description": "Check the 'Statement' section in the GlobalPay App or the Web Portal for transaction history. You will also receive an SMS or email notification." }, { "srNo": "27", "topic": "What is Dynamic Currency Conversion (DCC)?", "description": "DCC is when foreign ATMs or merchants charge in Home Currency, leading to high conversion fees. GlobalPay generally blocks DCC transactions." }, { "srNo": "28", "topic": "What is pre-authorization?", "description": "Pre-authorization occurs when hotels or car rentals block funds on your card. Avoid using your card for this or ensure the block is cancelled when settling the bill." }, { "srNo": "29", "topic": "How can I dispute a transaction?", "description": "If you notice an unauthorized transaction, immediately block your card through the GlobalPay App or the Web Portal and contact customer support. You can raise a dispute for investigation, and GlobalPay will review and respond within 90 days." }, { "srNo": "30", "topic": "How do I get a refund for unused card balance?", "description": "You can visit your nearest GlobalPay branch or place a card encashment request through the GlobalPay App or the Web Portal. Refunds typically take 2-3 working days." }, { "srNo": "31", "topic": "What insurance coverage is available?", "description": "Insurance coverage of up to ₹5,00,000 is available for lost or stolen cards." }, { "srNo": "32", "topic": "Can I keep foreign currency on the card after returning to India?", "description": "Yes, but balances over USD 2,000 must be surrendered within 180 days as per regulations." }, { "srNo": "33", "topic": "How long does it take to get a refund for unused funds?", "description": "Refunds are typically processed within 2-3 working days; however, delays may occur in case of discrepancies." }, { "srNo": "34", "topic": "What should I do if my GlobalPay Multi-Currency Card expires but there's unspent money?", "description": "You can visit a GlobalPay branch for a refund or request a replacement card to continue using your balance. Alternatively, you can submit your refund or replacement request through the GlobalPay App or by contacting customer support." }, { "srNo": "35", "topic": "Will GlobalPay refund fraud-related losses?", "description": "GlobalPay refunds amounts lost to fraud, unless customer negligence or involvement is established. All refunds are processed in accordance with the applicable " }, { "srNo": "36", "topic": "What happens if there's an ATM error while withdrawing cash abroad?", "description": "If there's an ATM error—such as incorrect or failed cash dispensing—first check if the amount has been debited from your card. If it has, contact GlobalPay customer support immediately with the ATM location and transaction details to raise a dispute." }, { "srNo": "37", "topic": "What is the maximum time for resolving unauthorized transactions?", "description": "GlobalPay responds within 24 hours, with a resolution or refund provided within 90 days. Additional time may be required if there are discrepancies." }, { "srNo": "38", "topic": "Can I view my transaction history?", "description": "Yes, you can view up to 6 months of transaction history through the GlobalPay App or Portal. For records older than 6 months, please contact customer support." }, { "srNo": "39", "topic": "How do I close my GlobalPay Multi-Currency Card account?", "description": "Visit a GlobalPay branch or contact our customer support. Any remaining balance will be refunded within 2-3 business days after account closure." } ]